Troubleshooting

I've created an order but I haven't received a verification code on my phone
Please check if:  You have a good mobile reception to receive an SMS/Phone call  You have no pop up blockers or script blockers open You are not using a...
Tue, 5 Feb, 2019 at 3:24 PM
I've not received a confirmation email after placing my order
Please allow a minimum 10 minutes to receive our emails, and double check your spam filters to see if your mail server is blocking our emails.   If you are...
Tue, 5 Feb, 2019 at 3:25 PM
When can I expect to receive my bitcoin after I have sent payment?
For first time POLi payments Please allow us at least 20 minutes to review your verification documents. We'll get to this as quickly as we can (duri...
Tue, 5 Feb, 2019 at 3:25 PM
I received an SMS/email claiming that I will receive free bitcoin
We will never send you texts regarding winning free bitcoin, or unclaimed amounts in your account. We do not hold accounts for our customers, and will only ...
Tue, 5 Feb, 2019 at 3:26 PM