For first time POLi payments

Please allow us at least 20 minutes to review your verification documents. We'll get to this as quickly as we can (during business hours) and these won't need to be checked again for your next order. 

For Cash payments

Our system matches cash payments to orders every 10 minutes, so you shouldn't have to wait too long. If we need any further verification details from you, we will get in touch within 30 minutes so that we can process your order as quickly as possible. 

For BPAY payments

We receive payment notifications from BPAY in batches throughout the day until 9pm. As soon as we have confirmation from BPAY of your payment, your order will be processed by our system automatically. It's really important to upload your receipt however so that we can match your payment to the BPAY confirmation. 

For Flexepin orders

Providing that you have uploaded the necessary ID documents to your order, your order will be processed instantly upon redemption of your Flexepin voucher. 

For Newsagent orders

Your Newsagent order will be processed instantly upon scanning your barcode at the Newsagents. 

To help us process your order as quickly as possible, please remember to upload your ID documents/receipts. Depending on your order or payment type, our compliance team may get in touch with you for some additional documents.